New Upgraded Lift Kit packaging
You asked for it and we listened! We recently updated our lift kit packaging taking it to the next level!
Picture: Fulcrum Suspensions dispatch team loading Fulcrum Lift Kits onto a truck for delivery
Shipping lift kits is tricky business, mainly because the parts are distinctively different sizes, being a combination of multiple suspension components, including various springs, bushings, bolts, shocks, etc.
Due to the variety of suspension components we have, historically when shipping our lift kits, we would send all parts in four to three grouped packages, all based on the size and type of component. For example, springs would go together, shocks would be grouped, then bushes and U-bolts would be sent on their own and if there were any other miscellaneous items left, they would be sent separately.
This caused a couple of issues, one mainly being that customer orders would arrive as separate packages one day after the other, even though we would send all items from our Fulcrum warehouses on the same day. In addition, once shipping couriers receive orders, they have varied handling polices for items with different weights and sizes, causing some items to be delayed by a day or longer when they finalise and process their deliveries.
Picture: A few lift kit orders waiting to be placed on the delivery truck
As a business we resented the delays and subsequent issues, especially as we continue to strive in providing the finest overall experience to our customers. As a result, Fulcrum Suspensions promptly assembled a team to review and overhaul our lift kit packaging procedure, aimed to further improve our customer service.
Now successfully updated, our improved ‘Upgraded Packaging’ allows all lift kit parts including leaf springs, shackles, bushings, shocks, and coil springs to be packaged together and sent all at once in a protected state. Ultimately giving you fast delivery and order security.
This means that that you will get ONE delivery, for everything that you ordered! So, no more lost in transit items, no more receiving separate suspension products and you will no longer have to deal with the nuisance of waiting on remaining items to be delivered.
Picture: ‘Upgraded Packaging’ including a highly stable wood pallet and clear pallet stretch wrap
Fulcrum Suspensions new ‘Upgraded Packaging’ includes a highly stable wood pallet and clear pallet stretch wrap which firmly holds the lift kit components in place. The clear pallet stretch wrap is extremely secure but can be easily opened with a box cutter or other sharp implement. Our new lift kit packaging also minimizes the risk of damage to the lift kit components as it is highly secure and stable. The overall benefits of our new lift kit packaging include:
- Physical protection, less risk of lift kit component damage
- Faster overall delivery, faster loading and unloading
- Efficient storage and material handling
- Improved product convenience, receive all lift kit parts at ONCE
- Improved usability, fit-for-purpose and simple to open
- Pallet is reusable, helping our environment.
If you’re looking for a lift kit or other suspension upgrade, send us a message or give us a call on 1800 385 278.