IMPORTANT UPDATE: How we are operating during COVID-19
As the number one suspension specialists in Australia, our main focus at Fulcrum has always been to provide our customers with the best suspension products at the best possible price. In light of recent events regarding COVID-19, our focus has shifted to ensuring the health and safety of our team members and our customers.
In the video displayed below, our Retail and Franchise Operations Manager; Alan Moon, walks you through how we have been operating, and the precautions each of our team members have been taking to prevent the spread of COVID-19.
A quick overview on our latest health precautions:
✅ 1.5 meter social distancing measures for customers & staff.
✅ All showroom & waiting areas are cleaned and disinfected regularly throughout the day.
✅ Additional outdoor seating options for customers.
✅ All vehicles (including keys) are disinfected before & after all work is completed.
We value the health and safety of our team members and customers and have been taking these precautions very seriously. When coming in store, you can rest assured that our team have gone above and beyond to ensure your safety is well looked after. Although lockdowns have recently been lifted, there is much uncertainty for the future and we are doing all we can to overcome this.
During these recent times, like many other businesses, we have seen a huge spike in interest in our 4x4 and suspension products. We have been receiving tonnes of your online orders every day and are now the busiest we have ever been! Our online sales members are constantly processing orders and operating in a very fast paced environment. Thank you for all your continued support!
As we are all aware, service and delivery times throughout Australia have been affected immensely and order processing has become a slower process than usual. We have been trying our very best to work through the current delays and get everything shipped out as fast as possible to provide our customers with the best possible experience. Normal available couriers are also still operating with high levels of awareness and strict social distancing measures in freight handling.
From the team at Fulcrum, stay safe. If you have any questions, you can call us on 1800 385 278!
