General Fulcrum FAQ's

General questions about Fulcrum Suspensions.

Do you guys have gift vouchers available?

No, we do not currently sell Gift Vouchers. 

Do you offer Free Shipping?

If you live within a popular metro location, then your area is considered metro and you will be offered free shipping.

What is Fulcrums Refund period?

Fulcrum Suspensions can provide a refund to any customer within a 30 day period as long as the product is unused, has not been installed to any vehicle, and has not been damaged.

Where are you located?

We have 14 different Fulcrum Suspensions Stores spread along Queensland's Coast and over 70 different Fulcrum Dealer Stores across Australia.

What are you store opening hours?

All of our Fulcrum stores are open from 8-5 Monday to Friday and closed on weekends.

Are you on Facebook or Instagram?

Yes we are on Facebook and Instagram! Make sure you follow us for regular updates and we'll let you know when we are running promotions!

Find us on Facebook here

Find us on Instagram here

Which payment methods do you accept?

We accept payments via Credit Card, Paypal, Zip, and Afterpay.

I have a question about my order, who can I ask?

If your question involves shipping, returns or warranties, click here to have a quick read of our Fulcrum Suspensions Shipping, Returns & Warranty Guide where we might be able to answer your question already. For all other enquiries, or if you still have a question, call us on 1800 385 278 or send us a message on Facebook and we'll get back to you as soon as we can!

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Fulcrum's latest news & releases

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  • COVID-19 UPDATE: How Fulcrum is Operating
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    IMPORTANT UPDATE: How we are operating during COVID-19   As the number one suspension specialists in Australia, our main focus at Fulcrum has always been to provide our customers with the best suspension products at the best possible price. In light of recent events regarding COVID-19, our focus has shifted to ensuring the health and safety of our team members and our customers. In the video displayed below, our Retail and Franchise...
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  • New Fulcrum Pakenham Store
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    New Fulcrum Pakenham Store We are very excited to announce that our Fulcrum store in Pakenham, Victoria, has just upgraded to a brand-new workshop! Now located dead centre in Pakenham’s CBD, coming in store has never been easier – there is no way you can miss this massive blue building! Fulcrum is continuing to grow more and more each day. To keep up with this ongoing growth, we took a step towards embarking on our next wave of expansion...
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