Fulcrum Suspensions Shipping & Return Policy 


1. Price and Quotations

1.1 Fulcrum reserves the right to alter prices without notice.

1.2 As a customer you agree to pay any GST and any other government duties, levies or taxes payable in respect of the goods and services provided by Fulcrum.

2. Orders, Delivery and Risk

2.1 All supplies of goods are subject to availability of stock at the time of delivery.

2.2 Fulcrum reserves the right to deliver any order in instalments and each instalment is considered a separate contract.

2.3 Wherever possible, goods not supplied will be backordered and will be supplied when available.

2.4 Where goods are delivered, as a customer you may choose the method of delivery and agree to pay all delivery costs, unless otherwise stated.

2.5 All claims for shortages and damage must be reported immediately.

2.6 As a customer you are responsible for insurance and risk of the goods from the time they are received by the carrier or collected from Fulcrum by yourself or your agent.

3. Payments and Property

3.1 Unless Fulcrum has agreed to extend credit, as a customer you must pay for the goods and services before supply.

3.2 Where Fulcrum has agreed in writing to extend credit, as a customer you must pay in full within the given terms. If accounts have not been paid in full by the due date Fulcrum may at its option charge collection costs (including collection costs and legal costs on a solicitor-client basis).

3.3 Fulcrum reserves the right to take any action it deems necessary against persons/companies trading outside these terms. This may include withholding supply or disposal of stock relating to orders contra of accounts, and/or suspension or termination of credit facilities.

3.4 Property and ownership of goods will not pass to the customer but will remain with Fulcrum until Fulcrum receives payment in full of the purchase price of the goods and all other amounts that are owed to Fulcrum for any reason.

3.5 As a customer you authorise Fulcrum or its agents to enter your premises, using whatever force as is necessary, to remove any goods which are the property of Fulcrum, and indemnify Fulcrum against all costs and claims in respect of its exercise its rights under the clause 3.4.

4. Goods Returned for Credit and Exchange Remanufactured Unit Deposits

4.1 All goods returned for credit (including remanufactured core) must have a Return for Credit authorisation number (SRET number), which can be obtained from Fulcrum internal sales staff. To ensure full credit we require that in addition to the SRET number, the original invoice number and customers name and address are clearly printed on or firmly attached to each package being returned, with packaging being in original condition.

4.2 On return of goods under clauses 4.1, Fulcrum will refund the purchase price less transportation costs, provided the customer has not held the product for a period in excess of 30 days from invoice date.

4.3 All products returned after 30 days from the invoice date will be subject to a 10% handling fee or $10 whichever is the greatest.

4.4 Any items over 60 days from invoice date will not be accepted for credit.

4.5 Products received that do not show or reference our Return for Credit Authorization Number (SRET #) will not be accepted andreturned to the customer at their expense.

4.6 Any product returned that is not in a saleable condition upon receipt will incur a repackaging fee of 15% or $10 whichever is the greatest or may be rejected all together depending on thecondition of the packaging and type of product.

4.7 Specially brought in, non stock or manufactured parts will not be returnable at any time. These parts will be indentified as being non-returnable on the sales invoice.

5. Exchange Remanufactured Unit Deposits

5.1 Fulcrum will charge a fully refundable GST inclusive exchange deposit on all remanufactured units.

5.2 Refunds will only be granted provided the:

(i) Exchange unit is complete (pumps with pulleys and brackets attached etc.) and in serviceable condition with no physical damage or accident damage etc.

(ii) Exchange unit is returned within 6 months of the invoice date.

(iii) Exchange units are returned at your expense, using suitable packaging to prevent damage in transit and that observe environmental protection acts. Any extra costs due to incorrect or insufficient packaging, which violates the environmental protection acts, will NOT be accepted by Fulcrum and will be transferred to the invoiced customer.

(iv) The original invoice number, part number and relevant name and address are clearly printed on or firmly attached to each unit being returned.

(v) The customer will be offered the choice of being charged any costs incurred by Fulcrum to repair any unserviceable exchange deposit returned or providing a suitable working replacement exchange unit in the event of the original deposit return not being of serviceable condition. In the event that either of these two choices is accepted by Fulcrum it will refund the entire GST inclusive deposit.

(vi) Specific exchange units returned after the 6-month invoice date may be credited at Fulcrum’s discretion, to your account at the current market value of that particular unit.

(vii) Suitable exchange units not returned within reasonable timeframes for which an exchange deposit was not initially charged will be invoiced to the customer at the current market value of that particular unit.

6. Warranty

6.1 Fulcrum’s warranty will not cover any product which has:

(i) Not had the power steering system flushed prior to installation of the remanufactured unit.

(ii) Been installed/used outside manufacturer’s guidelines.

(iii) The incorrect grade of lubricant or the insufficient amount of lubricant used.

(iv) Accident damages or impacts which may have damaged the remanufactured unit.

(v) Been dismantled, modified or misused (excessively worn).

(vi) Not had payment terms and conditions adhered to as mentioned in section

(vii) Exceeded the warranty terms ie. passed the warranty date and or excessive kilometres etc.

6.2 Credits for warranties will not be processed until Fulcrum receives confirmation from its suppliers or Fulcrum’s own warranty department that the warranty has been accepted.

6.3 All appropriate warranty paper work must be completed and accompany the product being returned to Fulcrum.

6.4 Transportation is at your own expense unless agreed.

6.5 If a remanufactured unit is replaced during its warranty period there is NO extension of the original warranty and it is not transferable upon sale of vehicle.

6.6 Fulcrum Suspensions will honour original manufacturer’s warranty on any part on sold through Fulcrum, unless expressly stated otherwise.

6.7 All warranty returns will require an SRET number and abide by the conditions in clause 4.1.

7. Limitation of Liability

7.1 Fulcrum’s liability shall be limited to the value of any goods or services supplied. Fulcrum employees and agents will not be liable for loss or damage of any kind, however that damage is caused or arises. This includes, but is not limited to loss of profit caused by delays in delivery, unreasonable use, negligence, wear and tear, and faulty specifications.

7.2 Warranty as mentioned in section 5 shall be limited to that product only. Fulcrum will not be liable for consequential damage, injury to person/persons, towage, accommodation, or loss of income, This includes, but is not limited to defects arising from accidents, misuse, overloading, negligence, participation in motor sports, and vehicles modified from manufacturers specifications.

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