IMPORTANT UPDATE: Fulcrum Capalaba has moved to a new location!
We are excited to announce that our Fulcrum Capalaba Store has moved to a bigger, better and newer location. Our Fulcrum Capalaba Store has moved from 2/41 Neumann Rd, Capalaba to 30 Neumann Rd, Capalaba.
Check out our tour of the new Fulcrum Capalaba store!
You may be thinking, what was the reason for the move? Michael Sargent aka Sarge, Fulcrum Capalaba’s Branch Manager who is an avid 4X4 adventurer himself says it was time for them to expand their operations as they simply outgrew the workshop where they originally were. Their customer book in times were also blowing out to over 5 weeks on the regular which they are hoping to reduce substantially in the next couple of weeks. Further, something that is of value to the Brisbane / Bayside community is that Sarge will also be looking at employing more staff which will help with reducing their customer wait times. The new location is a massive 500m2 larger, allowing more lift bays and an extra wheel alignment bay to be installed, which the old location could not allow.
The move overall was a smart one as it allows more vehicles to be worked on at once, meaning that more of our valued customers will have a faster and more efficient experience. Sarge states that once him and his team have fully settled into the new location, they are keen to start kicking goals and exceeding expectations.
Fulcrum’s Retail & Franchise Operations Manager, Alan Moon states that it will not take too long to settle into the new Capalaba location as the Capalaba team are already operational and taking orders. Alan also noted it took Capalaba 5 working days to physically move and relocate to 30 Neumann Rd with months and months of planning behind the scenes. Sarge says, “After being there for 1 week it now feels like home”.
After only being in the new workshop for a week, Fulcrum Capalaba is already showing signs increased suspension jobs, as well as larger scopes of work being conducted due to new staff and more space to get jobs done. With more space the team at Capalaba can keep moving on other jobs even if there is a problem with parts supply.
In terms of getting new or additional equipment, Capalaba have added 1 new hoist and have added a new tyre changing machine. Very soon Alan is hoping they will also receive another 2 post hoists with increased capacity plus an additional 6 tonne hoist for larger vehicles like Dodge Ram’s and similar.
Capalaba’s goals for the next few years is that there is room for another 4 working bays/hoists onsite which will supercharge the store overtime. Everything at the Capalaba site is made for the future, from ease of deliveries of product, to storing product, to saving time operationally, it will take a little while before they realise the potential at the site.
Overall, the team at Capalaba are very happy with the move. The workshop team are enjoying not working on top of each other, it is far easier to drop off vehicles on trailers (just drive in and out of the carpark) which it is perfect for race cars, ventilation will be better in summer, there are 8 extra car spaces for customers and the list goes on.
Check out Capalaba's Store today, by visiting them at 30 Neumann Rd, Capalaba.
