Fulcrum Suspensions Warranty Guide
What is covered by the Fulcrum National Parts & Labour Warranty?
The Fulcrum Authorised Network Warranty guarantees all Fulcrum supplied products and workmanship for the period or kilometres travelled (whichever occurs first) listed under “Warranty Period” and subject to the conditions of the original part manufacturers’ warranty.
Should any product be found to be defective that has been supplied by Fulcrum Suspensions and fitted by a member of the Fulcrum Authorised Network, this part will be replaced, refitted or rectified at no charge. This warranty is redeemable at any Fulcrum Authorised Outlet, nationally.
What is not covered?
The Fulcrum Authorised Network Warranty does not cover parts and workmanship where the installed part is fitted to a vehicle used in competition, on a closed circuit, off-road, or any timed event or where the part has been removed from the vehicle to which it was originally fitted.
This Parts & Labour warranty only covers parts that have been installed by a Fulcrum Authorised Workshop.
Any parts that have been supplied only will be replaced under the terms of this warranty, but no labour costs will be accepted. Fulcrum Suspensions or the Authorised Network location will not pay for warranty work to be performed outside the Fulcrum National Network.
Quick Warranty Guide
Fulcrum 4WD Lift Kits - Bilstein, Formula & RAW 4x4
- All 4x4 Lift Kits: 3 Year or 60,000km Warranty
- SuperPro Bushes & Poly products: Lifetime warranty
- SuperPro Roll Control (control arms, swaybars, links and special components): 3 Year or 60,000km Warranty
- Formula Shock Absorbers: 3 Year or 60,000km Warranty
- Bilstein Shock Absorbers: 3 Year or 60,000km Warranty
- RAW 4x4 Shock Absorbers: 2 Year or 100,000km Warranty
- SACHs Shock Absorbers: Lifetime Warranty
- Koni Shock Absorbers: 3 Year Warranty
- Monroe Shock Absorbers: 5 Year Warranty
- Air Bag Man Airbags: 12 Month Warranty
- Polyair Airbags: 12 Month Warranty - Lifetime warranty on seals
- Bilstein Coilovers: 12 Month Warranty
- MCA Coilovers: 2 Year Warranty
- Koni Coilovers: 12 Month Warranty
- H&R Coilover Kits: 2 Year Warranty
- TEIN Coilovers & Components: 2 Year or 40,000km Warranty
- Formula Leaf Springs: 3 Year or 60,000km Warranty
- HR Coil Springs: 2 Year Warranty
- EFS Leaf Springs: 3 Year or 60,000km Warranty
- King Coil Springs: Limited Lifetime Warranty
- King Leaf Springs: 12 Month Warranty
- Formula Accesories: Various
- Mean Mother Accesories: Various
- Formula Torsion Bars: 3 Year Warranty
- EFS Torsion Bars: 3 Year Warranty
- Steering Dampers: 1 year or 20,000km Warranty
- Chassis Parts: 2 year or 40,000km Warranty
- Power Steering: 18 months or 30,000km Warranty
Fulcrum Suspensions Shipping & Return Policy
FULCRUM SUSPENSIONS PTY LTD - TERMS AND CONDITIONS OF SUPPLY
1. Price and Quotations
1.1 Fulcrum reserves the right to alter prices without notice.
1.2 As a customer you agree to pay any GST and any other government duties, levies or taxes payable in respect of the goods and services provided by Fulcrum.
2. Orders, Delivery and Risk
2.1 All supplies of goods are subject to availability of stock at the time of delivery.
2.2 Fulcrum reserves the right to deliver any order in installments and each installment is considered a separate contract.
2.3 Wherever possible, goods not supplied will be back ordered and will be supplied when available.
2.4 Where goods are delivered, as a customer you may choose the method of delivery and agree to pay all delivery costs, unless otherwise stated.
2.5 All claims for shortages and damage must be reported immediately.
2.6 As a customer you are responsible for insurance and risk of the goods from the time they are received by the carrier or collected from Fulcrum by yourself or your agent.
3. Payments and Property
3.1 Unless Fulcrum has agreed to extend credit, as a customer you must pay for the goods and services before supply.
3.2 Where Fulcrum has agreed in writing to extend credit, as a customer you must pay in full within the given terms. If accounts have not been paid in full by the due date Fulcrum may at its option charge collection costs (including collection costs and legal costs on a solicitor-client basis).
3.3 Fulcrum reserves the right to take any action it deems necessary against persons/companies trading outside these terms. This may include withholding supply or disposal of stock relating to orders contra of accounts, and/or suspension or termination of credit facilities.
3.4 Property and ownership of goods will not pass to the customer but will remain with Fulcrum until Fulcrum receives payment in full of the purchase price of the goods and all other amounts that are owed to Fulcrum for any reason.
3.5 As a customer you authorise Fulcrum or its agents to enter your premises, using whatever force as is necessary, to remove any goods which the property of Fulcrum are, and indemnify Fulcrum against all costs and claims in respect of its exercise its rights under the clause 3.4.
4. Goods Returned for Credit and Exchange Remanufactured Unit Deposits
4.1 All goods returned for credit (including remanufactured core) must have a Return for Credit authorisation number (SRET number), which can be obtained from Fulcrum internal sales staff. To ensure full credit we require that in addition to the SRET number, the original invoice number and customers name and address are clearly printed on or firmly attached to each package being returned, with packaging being in original condition.
4.2 On return of goods under clauses 4.1, Fulcrum will refund the purchase price less transportation costs, provided the customer has not held the product for a period in excess of 30 days from invoice date.
4.3 All products returned after 30 days from the invoice date will be subject to a 10% handling fee or $10 whichever is the greatest.
4.4 Any items over 60 days from invoice date will not be accepted for credit.
4.5 Products received that do not show or reference our Return for Credit Authorization Number (SRET #) will not be accepted and returned to the customer at their expense.
4.6 Any product returned that is not in a saleable condition upon receipt will incur a repackaging fee of 15% or $10 whichever is the greatest or may be rejected all together depending on the condition of the packaging and type of product.
4.7 Specially brought in, non stock or manufactured parts will not be returnable at any time. These parts will be identified as being non-returnable on the sales invoice.
5. Exchange Remanufactured Unit Deposits
5.1 Fulcrum will charge a fully refundable GST inclusive exchange deposit on all remanufactured units.
5.2 Refunds will only be granted provided the:
(i) Exchange unit is complete (pumps with pulleys and brackets attached etc.) and in serviceable condition with no physical damage or accident damage etc.
(ii) Exchange unit is returned within 6 months of the invoice date.
(iii) Exchange units are returned at your expense, using suitable packaging to prevent damage in transit and that observe environmental protection acts. Any extra costs due to incorrect or insufficient packaging, which violates the environmental protection acts, will NOT be accepted by Fulcrum and will be transferred to the invoiced customer.
(iv) The original invoice number, part number and relevant name and address are clearly printed on or firmly attached to each unit being returned.
(v) The customer will be offered the choice of being charged any costs incurred by Fulcrum to repair any unserviceable exchange deposit returned or providing a suitable working replacement exchange unit in the event of the original deposit return not being of serviceable condition. In the event that either of these two choices is accepted by Fulcrum it will refund the entire GST inclusive deposit.
(vi) Specific exchange units returned after the 6-month invoice date may be credited at Fulcrum’s discretion, to your account at the current market value of that particular unit.
(vii) Suitable exchange units not returned within reasonable timeframes for which an exchange deposit was not initially charged will be invoiced to the customer at the current market value of that particular unit.
6.1 Fulcrum’s warranty will not cover any product which has:
(i) Been installed/used outside manufacturer’s guidelines.
(ii) The incorrect grade of lubricant or the insufficient amount of lubricant used.
(iii) Accident damages or impacts which may have damaged the remanufactured unit.
(iv) Been dismantled, modified or misused (excessively worn).
(v) Not had payment terms and conditions adhered to as mentioned in section
(vi) Exceeded the warranty terms ie. passed the warranty date and or excessive kilometres etc.
6.2 Credits for warranties will not be processed until Fulcrum receives confirmation from its suppliers or Fulcrum’s own warranty department that the warranty has been accepted.
6.3 All appropriate warranty paper work must be completed and accompany the product being returned to Fulcrum.
6.4 Transportation is at your own expense unless agreed.
6.5 If a remanufactured unit is replaced during its warranty period there is NO extension of the original warranty and it is not transferable upon sale of vehicle.
6.6 Fulcrum Suspensions will honour original manufacturer’s warranty on any part on sold through Fulcrum, unless expressly stated otherwise.
6.7 All warranty returns will require an SRET number and abide by the conditions in clause 4.1.
7. Limitation of Liability
7.1 Fulcrum’s liability shall be limited to the value of any goods or services supplied. Fulcrum employees and agents will not be liable for loss or damage of any kind, however that damage is caused or arises. This includes but is not limited to loss of profit caused by delays in delivery, unreasonable use, negligence, wear and tear, and faulty specifications.
7.2 Warranty as mentioned in section 5 shall be limited to that product only. Fulcrum will not be liable for consequential damage, injury to person/persons, towage, accommodation, or loss of income, this includes, but is not limited to defects arising from accidents, misuse, overloading, negligence, participation in motor sports, and vehicles modified from manufacturers specifications.