Fulcrum Suspensions Shipping, Returns & Warranty Guide
What areas are covered by Free Shipping?
If you live within a popular metro location, then your area is considered metro and you will be offered free shipping. Please note that If you live on the Australian coast, that does not mean you are subject to free shipping.
Our free shipping policy is determined by densely populated metro locations and the viability of distance travelled from our distribution centres. We are constantly expanding our warehousing, so areas covered by free shipping are subject to change.
If you are charged shipping at checkout even though you deem your area to be a metro location, this means that your address has not qualified for free shipping due to the distance that must be travelled to deliver your product from our closest warehouse.
If you live within a metro area and have not received a free shipping option, please message we are happy to clarify shipping manually
Currently the two major exceptions to our free shipping rule, are all areas within Western Australia, Tasmania and the Northern Territory.
How long will my item take to arrive?
Your product will generally arrive within 1-2 weeks. Shipping times vary based on your location, current stock levels, order amounts and the shipping service you select. The shipping times supplied on the website checkout are only an estimate for after your order has left our warehouse.
We send out tracking numbers with every order, so you can track every stage of the shipping process once your order has left our warehouse.
If you have any questions about shipping times, please feel free to call us or send us a message.
Your Order has been Shipped to the Wrong Address - Wrong Address Supplied
If you have made a mistake and supplied Fulcrum Suspensions with the wrong shipping address during the purchase of your product and have not informed us before we have dispatched your order. You will be liable for any handling and shipping costs to get the item re-delivered and or have the address changed.
If you have supplied the wrong address and we have sent you address confirmation prior to delivery. Fulcrum Suspensions holds no liability for loss of product, damage or delay in shipping. We however will make every effort to have the product re-delivered.
To ensure this does not happen. Please make certain that your delivery address is correct when purchasing your product. You can also ensure you address is correct by checking the invoices we send to your email and or mobile as an sms.
What is covered by the Fulcrum National Parts & Labour Warranty?
The Fulcrum Authorised Network Warranty guarantees all Fulcrum supplied products and workmanship for the period or kilometres travelled (whichever occurs first) listed under “Warranty Period” and subject to the conditions of the original part manufacturers’ warranty.
What is not covered by Warranty?
The Fulcrum Authorised Network Warranty does not cover parts and workmanship where the installed part is fitted by Fulcrum and its network to a vehicle used in competition, on a closed circuit, off-road, or any timed event. Where the part has been removed from the vehicle to which it was originally fitted.
Any parts that has been supplied but not installed by Fulcrum will be replaced under the terms of this warranty, but no labour costs will be accepted. Fulcrum Suspensions or the Authorised Network location will not pay for warranty work to be performed outside the Fulcrum National Network.
Subject to review, if we have determined that a product has failed due to installer error where Fulcrum Suspensions and any of its Authroisd dealers have not installed the product. Your warranty will not be valid.
What is Fulcrums Refund period?
Fulcrum Suspensions can provide a refund to any customer within a 30 day period as long as the following requirments are met.
- Product is unused.
- Product has not been installed to any vehcile
- Product has not been damaged.
Quick Warranty Guide
Fulcrum 4WD Lift Kits - Bilstein, Formula & RAW 4x4
- All 4x4 Lift Kits: 3 Year or 60,000km Warranty
- SuperPro Bushes & Poly products: Lifetime warranty
- SuperPro Roll Control (control arms, swaybars, links and special components): 3 Year or 60,000km Warranty
- Each compoent of a Lovells GVM kit is compared by individual warranty
- Coil Springs: 5 year/unlimited km from date of fitment
- Leaf Springs: 5 year/unlimited km from date of fitment
- Shock Absorbers: 3 year/70.000km whichever occurs first
- Platinum Series Shock Absorbers: 4 year/100.000km whichever occurs first
- Suspension Components: 2 year/40,000km whichever occurs first
- Towing Components: 2 year/40,000km whichever occurs first
- If a GVM kit is purchased and the paperwork has been processed by the company store or franchise, than the GVM kit is non-refundable
- If a GVM kit is purchased and the paperwork has NOT been processed by the company store or franchise than a refund is available
- Formula Shock Absorbers: 3 Year or 60,000km Warranty
- Bilstein Shock Absorbers: 3 Year or 60,000km Warranty
- RAW 4x4 Shock Absorbers: 2 Year or 100,000km Warranty
- SACHs Shock Absorbers: Lifetime Warranty
- Koni Shock Absorbers: 3 Year Warranty
- Monroe Shock Absorbers: 5 Year Warranty
- Air Bag Man Airbags: 12 Month Warranty
- Polyair Airbags: 12 Month Warranty - Lifetime warranty on seals
- Bilstein Coilovers: 12 Month Warranty
- MCA Coilovers: 2 Year Warranty
- Koni Coilovers: 12 Month Warranty
- H&R Coilover Kits: 2 Year Warranty
- TEIN Coilovers & Components: 2 Year or 40,000km Warranty
- Formula Leaf Springs: 3 Year or 60,000km Warranty
- HR Coil Springs: 2 Year Warranty
- EFS Leaf Springs: 3 Year or 60,000km Warranty
- King Coil Springs: Limited Lifetime Warranty
- King Leaf Springs: 12 Month Warranty
- Formula Accesories: Various
- Mean Mother Accesories: Various
- Formula Torsion Bars: 3 Year Warranty
- EFS Torsion Bars: 3 Year Warranty
- Steering Dampers: 1 year or 20,000km Warranty
- Chassis Parts: 2 year or 40,000km Warranty
- Power Steering: 18 months or 30,000km Warranty
Australian Consumer Law
The goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the Goods repaired or replaced if the Goods fail to be of acceptable quality and the failure does not amount to a major failure.
The benefits to the original end-user given by these warranties are in addition to other rights and remedies of the original end-user under a law in relation to the goods or services to which these warranties relate.”
Fulcrum Suspensions Shipping & Return Policy
FULCRUM SUSPENSIONS PTY LTD - TERMS AND CONDITIONS OF SUPPLY
1. Price and Quotations
1.1 Fulcrum reserves the right to alter prices without notice.
1.2 As a customer you agree to pay any GST and any other government duties, levies or taxes payable in respect of the goods and services provided by Fulcrum.
2. Orders, Delivery and Risk
2.1 All supplies of goods are subject to availability of stock at the time of delivery.
2.2 Fulcrum reserves the right to deliver any order in installments and each installment is considered a separate contract.
2.3 Wherever possible, goods not supplied will be back ordered and will be supplied when available.
2.4 Where goods are delivered, as a customer you may choose the method of delivery and agree to pay all delivery costs, unless otherwise stated.
2.5 All claims for shortages and damage must be reported immediately.
2.6 As a customer you are responsible for insurance and risk of the goods from the time they are received by the carrier or collected from Fulcrum by yourself or your agent.
2.7 It is the customer responsibility to ensure the correct shipping address is supplied.
3. Payments and Property
3.1 Unless Fulcrum has agreed to extend credit, as a customer you must pay for the goods and services before supply.
3.2 Where Fulcrum has agreed in writing to extend credit, as a customer you must pay in full within the given terms. If accounts have not been paid in full by the due date Fulcrum may at its option charge collection costs (including collection costs and legal costs on a solicitor-client basis).
3.3 Fulcrum reserves the right to take any action it deems necessary against persons/companies trading outside these terms. This may include withholding supply or disposal of stock relating to orders contra of accounts, and/or suspension or termination of credit facilities.
3.4 Property and ownership of goods will not pass to the customer but will remain with Fulcrum until Fulcrum receives payment in full of the purchase price of the goods and all other amounts that are owed to Fulcrum for any reason.
3.5 As a customer you authorise Fulcrum or its agents to enter your premises, using whatever force as is necessary, to remove any goods which the property of Fulcrum are, and indemnify Fulcrum against all costs and claims in respect of its exercise its rights under the clause 3.4.
4. Refunds, Goods Returned for Credit and Exchange Remanufactured Unit Deposits
4.1 You are only able to apply for a refund within 30 days of your order date. To be applicable for a refund your ordered products must be unused and in perfect condition.
4.2 All goods returned for credit (including remanufactured core) must have a Return for Credit authorisation number (SRET number), which can be obtained from Fulcrum sales staff. To ensure full credit we require that in addition to the SRET number, the original invoice number and customers name and address are clearly printed on or firmly attached to each package being returned, with packaging being in original condition.
4.3 On return of goods under clauses 4.2, Fulcrum will refund the purchase price less transportation costs, provided the customer has not held the product for a period in excess of 30 days from invoice date.
4.4 All products returned after 30 days from the invoice date will be subject to a 10% handling fee or $10 whichever is the greatest.
4.5 Any items over 30 days from invoice date will not be accepted for refund or credit.
4.6 Products received that do not show or reference our Return for Credit Authorization Number (SRET #) will not be accepted and returned to the customer at their expense.
4.7 Any product returned that is not in a saleable condition upon receipt will incur a repackaging fee of 15% or $10 whichever is the greatest or may be rejected all together depending on the condition of the packaging and type of product.
4.8 Specially brought in, non stock or manufactured parts will not be returnable at any time. These parts will be identified as being non-returnable on the sales invoice.
5. Exchange Remanufactured Unit Deposits
5.1 Fulcrum will charge a fully refundable GST inclusive exchange deposit on all remanufactured units.
5.2 Refunds will only be granted provided the:
(i) Exchange unit is complete (pumps with pulleys and brackets attached etc.) and in serviceable condition with no physical damage or accident damage etc.
(ii) Exchange unit is returned within 6 months of the invoice date.
(iii) Exchange units are returned at your expense, using suitable packaging to prevent damage in transit and that observe environmental protection acts. Any extra costs due to incorrect or insufficient packaging, which violates the environmental protection acts, will NOT be accepted by Fulcrum and will be transferred to the invoiced customer.
(iv) The original invoice number, part number and relevant name and address are clearly printed on or firmly attached to each unit being returned.
(v) The customer will be offered the choice of being charged any costs incurred by Fulcrum to repair any unserviceable exchange deposit returned or providing a suitable working replacement exchange unit in the event of the original deposit return not being of serviceable condition. In the event that either of these two choices is accepted by Fulcrum it will refund the entire GST inclusive deposit.
(vi) Specific exchange units returned after the 6-month invoice date may be credited at Fulcrum’s discretion, to your account at the current market value of that particular unit.
(vii) Suitable exchange units not returned within reasonable timeframes for which an exchange deposit was not initially charged will be invoiced to the customer at the current market value of that particular unit.
6.1 Fulcrum’s warranty will not cover any product which has:
(i) Been installed/used outside manufacturer’s guidelines.
(ii) The incorrect grade of lubricant or the insufficient amount of lubricant used.
(iii) Accident damages or impacts which may have damaged the remanufactured unit.
(iv) Been dismantled, modified or misused (excessively worn).
(v) Not had payment terms and conditions adhered to as mentioned in section
(vi) Exceeded the warranty terms ie. passed the warranty date and or excessive kilometres etc.
6.2 Credits for warranties will not be processed until Fulcrum receives confirmation from its suppliers or Fulcrum’s own warranty department that the warranty has been accepted.
6.3 All appropriate warranty paper work must be completed and accompany the product being returned to Fulcrum.
6.4 Transportation is at your own expense unless agreed.
6.5 If a remanufactured unit is replaced during its warranty period there is NO extension of the original warranty and it is not transferable upon sale of vehicle.
6.6 Fulcrum Suspensions will honour original manufacturer’s warranty on any part on sold through Fulcrum, unless expressly stated otherwise.
6.7 All warranty returns will require an SRET number and abide by the conditions in clause 4.1.
7. Limitation of Liability
7.1 Fulcrum’s liability shall be limited to the value of any goods or services supplied. Fulcrum employees and agents will not be liable for loss or damage of any kind, however that damage is caused or arises. This includes but is not limited to loss of profit caused by delays in delivery, unreasonable use, negligence, wear and tear, and faulty specifications.
7.2 Warranty as mentioned in section 5 shall be limited to that product only. Fulcrum will not be liable for consequential damage, injury to person/persons, towage, accommodation, or loss of income, this includes, but is not limited to defects arising from accidents, misuse, overloading, negligence, participation in motor sports, and vehicles modified from manufacturers specifications.