Ordered parts online directly via email. The customer service was exceptional, fast and they had answers to all my questions. Parts were dispatched and delivered the same day and I couldn't be happier with the products.
Isaac I.
Excellent service from Tony and Daniel, came in for my free inspection that I installed, when Daniel was inspecting it, seen that I install the rear shock the wrong way around, came back to me and said that he will fix it without any charge, really appreciate your work and really happy with the formula lift kit and upper control arms, can’t fault it been off road and on the sand a few times and holding up really well. Thanks again Tony and Daniel.
Ndru H.
Excellent service, very competitive prices, these guys know there stuff, highly recommend.
Neville H.
Called the boys for some problems regarding a Pajero 4x4 and they did everything they can to help , even gave me other areas to look where the problem may be … Service is great and the boys know their stuff. Good work lads !
Assad H.
Had a shock drop it’s oil, the fellas at cairns put me straight onto the owner in Townsville and I got a new shock within a week. Brilliant service and real nice on the phone.
Josh Dî G.
Very helpful staff in every way I've dealt with Fulcrum over time from instore to online, over the phone and even a rare warranty issue always polite helpful service! Highly recommend their products and service!!
Andrew B.
Made and order online, called the next day to confirm some potential issues with my order. Items were all a perfect fit and ride is 10000% than my sad old set up. Cannot recommend enough!
Eddie L.
Rear coil spacers for LC200. Was recommended this product by several local 4WD shops. Great product delivered within 48hrs !!
Cheers
Shane K.
Sooo glad I chose Fulcrum at Springwood to upgrade my suspension awesome service and my pride and joy rides and drives better than before Really happy guys great job.
Thanks
Jeffrey M.
Outstanding job quality service and parts
Radovan H.
The team at Fullcrum were very accommodating with fitting my car in for new shocks. Very happy with their customer service and my car drives like a dream
Would highly recommend
Renae N.
Good honest service and well priced , also found the guys very friendly and helpful. Nice job guys well done
Gary P.
Just fitted the new steering dampener on my 80 series cruiser. Top bit of gear. Also got the formula shocks. A1. Very happy
John Z.
I ordered the wrong airbag helper kit online and only had a short time to rectify the issue prior to a trip. Nick Lynch got the correct kit sorted for me despite my error, it arrived a day later and I installed it the night before departure.
Thanks very much for the excellent customer service and I look forward to shopping with fulcrum again in the future.
Niels B.
Purchased the formula 4x4 suspension for my 09 hilux diesel.
Drove to the Cape and back, including the full Telegraph track and Cant speak more highly of the suspension set up.
Reliable, comfortable and very capable!!
Great service, including after sale service!
Mitch H.
the expertise of the staff was really great, honest and friendly, cost efficient
Bruce H.
Great workmanship, excellent customer care and contact sent some coilovers from Sydney to Brisbane to be rebuilt and phone calls to update me the progress of the job and a awesome turn around and the coil overs look like new
Mohammad D.
Pretty happy with the help from fulcrum all my questions were answered made it super easy, I found the install really easy thanks
Dylan H.
Awesome company to deal with, their products are top notch. Fitting was easy. And the ride and lift is perfect
Pat F.
Great help, great prices
Hayden M.
Best bushes available, Lifetime warranty. Backed up by sound technical knowledge
Grant M.
Incredible customer service!! Extremely fast at replying to emails and where able to help with all the queries and questions I had. W
10/10 would recommend !!!
Fred K.
We'll made products and good value for money. Got exactly what I was expecting and arrived in the time frame I was given. Will definitely be using more of their products in the future.
Nigel G.
Amazing service and knowledgeable staff with affordable pricing. Couldnt ask for more. Highly recommend.
Nikki R.
Rolled my hilux in with a buckled front end and got the full works, adjustable upper control arms, lower control arms, sway bar drop, 2” lift. Adam and Scotty from fulcrum pakenham are ripper blokes. Couldn’t recommend them more highly. Great product and great service
Will B.
Unreal service with only giving 12 hours notice after booking the lift over the phone they fit me in and over the moon with there end results...
Ashworth-Moffat D.
Great service and quality workmanship
Stephen W.
Ordered springs through the website. Received a phone call within 2 minutes of placing the order and was advised the springs were in stock and would be dispatched the same day. Great service
Josh P.
Excellent service, the relieving manager was especially helpful and friendly
David L.
Great advice and quick to respond
Andy W.
Recently purchased suspension kit , was delivered quicker than expected, installed perfectly and has improved the ride quality superbly. Great products and company to deal with
Shane G.
Great customer service. Full set of shocks for a D22 Navara arrived in a couple of days. Fitted all four today and they've made a world of difference. The old original shocks were completely shot.
Andrew C.
Finally fittedy 2" lift kit, 34mm front sway bar with upgraded linkage and 22mm rear sway bar to my 2015 MK1 XL HI-RIDER 2.2L PX Ranger.
It feels better than new now, whereas before it handled like a pig with factory suspension plus my 265/75r16 tyres scrubbed badly in the front.
It is an absolute pleasure to drive now and pulls up faster than ever.
I have a TJM T13 Bbullbar and RB6 rear bar.
Xanthe J.
Good people with good product and really care about the outcome
Bruce M.
Couldn’t get a response from the provided link after a couple of emails. After a phone call got a great initial consult then again........ after a week of waiting not even a courtesy email/call in regards to several questions. Might have some ok products but something somewhere is lacking severely will be taking my business elsewhere and recommending the same to everyone I know in FNQ
Robert C.
Amazing service I ordered some Tein coilovers for my VE commodore and they were on my doorstep within 24 hours and when I messaged them after to get some extra info on installing the replied pretty much straight away highly recommend
Christopher G.
Great to deal with. Offered an awesome alternative product to the one I ordered, as they were out of stock from the one I was seeking to order. No hesitation in recommending Fulcrum Suspension...Thanks
Brendan B.
Excellent service and work
Steve M.
Expert knowledge and quick turn around. cheers guys
Ryan T.
Fast and reliable service, accurate diagnosis to solve the problem, since it was not a problem that could help me, a specialist has suggested.
Bruno D.
Just fitted a set of Koni shocks to the Toyota 76 series with a 50mm lift, the ride is as smooth as I had hoped it would be
Adrian R.
Fantastic service! Ordered tool kits and consumables one afternoon and received them the next morning 1200kms away.
Many thanks Shane for your friendly helpful service in expediting the order.
One hint to management - can you update the website search function to make it easier to find things online :-):-)
Jenny D.
Ordered parts online directly via email. The customer service was exceptional, fast and they had answers to all my questions. Parts were dispatched and delivered the same day and I couldn't be happier with the products.
Isaac I.
Excellent service from Tony and Daniel, came in for my free inspection that I installed, when Daniel was inspecting it, seen that I install the rear shock the wrong way around, came back to me and said that he will fix it without any charge, really appreciate your work and really happy with the formula lift kit and upper control arms, can’t fault it been off road and on the sand a few times and holding up really well. Thanks again Tony and Daniel.
Ndru H.
Excellent service, very competitive prices, these guys know there stuff, highly recommend.
Neville H.
Called the boys for some problems regarding a Pajero 4x4 and they did everything they can to help , even gave me other areas to look where the problem may be … Service is great and the boys know their stuff. Good work lads !
Assad H.
Had a shock drop it’s oil, the fellas at cairns put me straight onto the owner in Townsville and I got a new shock within a week. Brilliant service and real nice on the phone.
Josh Dî G.
Very helpful staff in every way I've dealt with Fulcrum over time from instore to online, over the phone and even a rare warranty issue always polite helpful service! Highly recommend their products and service!!
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